Terms and Conditions

1. Booking Confirmation & Payment Terms

All reservations with YatraExplore are initiated upon receipt of an advance deposit (typically 25% to 40% of the total tour cost). The booking confirmation voucher, hotel vouchers, and transport details will be formally issued only upon receiving this confirmation advance.

• The balance payment is required upon arrival in Haridwar, Rishikesh, or Dehradun prior to vehicle departure towards high mountain routes.
• For peak season bookings (May-June Char Dham and Christmas/New Year snow tours), 50% advance deposit may be mandatory to guarantee hotel accommodations.

2. Vehicle Usage & Hill Driving Safety Regulations

Passenger safety is our highest priority in the Himalayas. All travelers must strictly adhere to the following hill transport norms:

• Hill Driving Hours: As per Uttarakhand Transport Department and State Police safety directives, commercial vehicle driving in high hill terrain is prohibited between 8:00 PM and 5:00 AM.
• Air Conditioning (AC): In commercial cabs (Innova, Ertiga, Tempo Traveller), AC operates efficiently on highway stretches but will be switched off during steep uphill ghat climbs to protect engine performance and hill road safety.
• Point-to-Point Sightseeing: Vehicles are provided on an itinerary-based contract and are not available for off-route personal errands or unauthorized driving.

3. Mandatory Government Biometric Registration & ID Proof

Every pilgrim participating in Char Dham or Do Dham Yatra must complete the mandatory Uttarakhand Government Biometric Registration. Travelers must carry original Government-approved Photo Identity Cards (Aadhaar Card, Passport, or Voter ID) along with physical/digital copies of their registration slips.

4. Force Majeure & Natural Mountain Hazards

Himalayan weather can be unpredictable. In the event of landslides, heavy snowfall, flash floods, or road blockages, YatraExplore reserves the right to alter routes in the best interest of guest safety. Any extra nights, vehicle detours, or meal expenses resulting from such natural occurrences shall be borne directly by the guests at actual operational cost.

5. Guest Health, Fitness & Altitude Readiness

Pilgrims visiting high-altitude shrines like Kedarnath (3,583m), Tungnath (3,680m), and Badrinath (3,133m) are advised to undergo a complete medical fitness checkup before commencing travel. Guests with cardio-respiratory conditions or hypertension must carry required medications and inform our tour coordinator in advance.

6. Jurisdiction & Legal Framework

Any disputes, claims, or grievances arising out of or in connection with services rendered by YatraExplore shall be subject to the exclusive jurisdiction of the competent courts in Dehradun, Uttarakhand, India.